Terms and Conditions

Norfolk Painting School Studio Courses Booking terms & Conditions.

Please read these carefully. By accepting our products and services you are deemed to have agreed to our Terms and Conditions of sale.

Norfolk Painting School Live is a trading subsidiary of Norfolk Painting School Ltd , Georgia Road , Tattersett Business Park , Tattersett, Fakenham , Norfolk Uk NR217RF. Tel: 01485 528588 , www.norfolkpaintingschool.com.
Company registration number 06873673 VAT number 986647138.

Covid -19.

We will implement any guidelines in force in respect of COVID19 at the time of your course, and these will take precedence over our general terms and conditions, as well as modify aspects of the course program, content or schedule in making Norfolk Painting School a Covid secure space within which to work for both our staff and our clients.

We reserve the right to ask any client to leave the school premises immediately and without any compensation should they flout any Covid-19 guidance from PHE or the Government in force at the time of the course.

All bookings received after March 10th 2020 , are strictly non refundable if we have to cancel or postpone your booking due to PHE or Govt guidance relating to Covid-19, however you will be able to transfer your booking to an alternative course date, or an alternative course (should your first choice not be available), within twelve months after your original course start date, subject to a place being available.

- In the event of your alternative course choice having a higher fee than your carried forward balance, you will need to pay the difference to confirm your new booking.
- If you are unable to attend any alternative course or course dates we can offer, then your course fee will be forfeited in full.

Places are strictly limited and are sold on a first come first served basis, we are sorry that places cannot be reserved without payment.

Course Booking Policy

The course fee is charged in full at the time of booking, and is strictly non-refundable, BUT should you find that you are unable to make the dates that you have booked we will help you to transfer the course fee you have paid to another course subject to the following conditions
- Please try to give us as much notice as possible, if you are unable to attend your course. We must receive notice in writing or by e-mail to studio@norfolkpaintingschool.com before (not on) the start date of your course to be offered a transfer to a later date, otherwise your course fee will be forfeited in full.
- We will only transfer your course ONCE, to an alternative course date, or an alternative course (should your first choice not be available), within six months after your original course start date, subject to a place being available.
- In the event of your alternative course having a higher fee than your carried forward balance, you will need to pay the difference to confirm your new booking.
- If you are unable to attend any alternative course or course dates we can offer, then your course fee will be forfeited in full.

General Terms & Conditions

We reserve the right to cancel any course at any time.
We will not be responsible for any advance costs you may have incurred e.g. travel or accommodation.
We reserve the right to substitute the published tutor with no notice.
We strongly recommend that you take out appropriate travel insurance to cover your course fee in the event that you cannot make your course. For example weather, illness, family bereavement
Course fees do not include accommodation or transfers to / from the School

Force Majeure

Please note that Norfolk Painting School can’t accept liability , pay compensation or refund where the performance or fulfilment of our contractual obligations is prevented or affected by reason of circumstances amounting to a ‘force majeure’.Circumstances amounting to a ‘force majeure’ includes any event which we or the supplier of the service(s) in question could not, even if all due care was taken, foresee or avoid and which are beyond our control.

Payment

We accept all major credit and debit cards, (except Amex) If you wish to pay direct to our bank the details are as follows,

Bank Account Name: Norfolk Painting School Ltd. Sort Code 40-35-09 Account number 23889084

Please ensure you reference the payment with your surname.

Lunch

The school’s primary function is the provision of tuition, not food. However due to our location we provide simple light refreshments to allow students to stay on site during the teaching day, unfortunately we do not cater for any specific dietary needs but there will be vegetarian variants available.

What Studio Courses Include

Courses include, all materials you need for and on the lessons, plus loan of appropriate studio equipment; brushes sketchbooks, colour wheels, etc
You are welcome to keep any work you originate at the School, and should plan to transport several paintings home varying in size from 9"x 11" up to 30" x 20", you should bring old newspapers or something similar to protect your car. If you have travelled by public transport we are happy to Fedex your work back to you at cost.
Depending on the course you may also be given printed notes to refer to in your studio.

Right to change and modify Our Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Limitation of Liability

o the maximum extent permitted by applicable law, in no event shall Norfolk Painting School, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Norfolk Painting School assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Indemnification

You agree to indemnify and hold Norfolk Painting School harmless from any demands, loss, liability, claims or expenses (including legal fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website

Additional Terms and conditions for our Norfolk Painting School Live Online course Service

Right to Suspend or Cancel User Account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time, subject to our statutory obligations in respect of refunds under UK law for accessed or received online and streaming services . Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

Purchasing our products and Services

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

Sales of tickets to Masterclasses, and other online courses or events with limited capacity are non refundable and non transferable (subject to your statutory rights under UK law)

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

Force Mature

.1 Neither party is responsible for any failure to perform its obligations under this contract, if it is prevented or delayed in performing those obligations by an event of force majeure.

.2 Where there is an event of force majeure, the party prevented from or delayed in performing its obligations under this contract must immediately notify the other party giving full particulars of the event of force majeure and the reasons for the event of force majeure preventing that party from, or delaying that party in performing its obligations under this contract and that party must use its reasonable efforts to mitigate the effect of the event of force majeure upon its or their performance of the contract and to fulfil its or their obligations under the contract.

.3 Upon completion of the event of force majeure the party affected must as soon as reasonably practicable recommence the performance of its obligations under this contract. Where the party affected is the contractor, the contractor must provide a revised programme rescheduling the works to minimise the effects of the prevention or delay caused by the event of force majeure.

.4 An event of force majeure does not relieve a party from liability for an obligation which arose before the occurrence of that event, nor does that event affect the obligation to pay money in a timely manner which matured prior to the occurrence of that event.

.5 The contractor has no entitlement and the project company has no liability for:

(a) any costs, losses, expenses, damages or the payment of any part of the contract price during an event of force majeure; and

(b) any delay costs in any way incurred by the contractor due to an event of force majeure."

Our Services

Norfolk Painting School Live supplies painting materials by mail order as well as online painting demonstrations, tuition, and associated Member services.
All prices (where applicable) include VAT at the standard UK rate.

Access

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Length of Contract

Your contract will run from and for the dates shown in your booking confirmation, all access and services both current and historical will cease immediately at the end of your contract.

Our website or any portion of our website may not be reproduced, duplicated, copied, visited, stored in a retrieval system, transmitted in any form or means electronic, mechanical, photocopying, recording or otherwise, sold, resold or otherwise exploited for any commercial purpose.

General Conditions of Service

We reserve the right to change or amend the published content or running order of any service without notice.
We reserve the right to substitute tutors should illness or force majeure make this necessary without prior notice.
Please note that Norfolk Painting School (including Norfolk Painting School Live) can’t accept liability , pay compensation or refund where the performance or fulfilment of our contractual obligations is prevented or affected by reason of circumstances amounting to a ‘force majeure’.
Circumstances amounting to a ‘force majeure’ include any event which we or the supplier of the service(s) in question could not, even if all due care, forsee or avoid and which are beyond our control.
We’ve tried to make all information contained on our site and supplied through our associated services as accurate as possible and to ensure that it ties in with both our website and occasional publications, such as our email newsletters but reserve the right to make changes and the occasional human errors!

General Use, Registration and User Accounts

The Norfolk Painting School Live web site and related services are intended only for use by those 18 years of age or older and of the age of majority in the jurisdiction in which they reside. If you are not 18 or older, and of the age of majority in the jurisdiction in which you reside, you cannot use this site without the accompaniment and supervision of your parent or legal guardian.
Norfolk Painting School Live grants you a limited, nonexclusive and revocable license to make personal and non-commercial use of the site.
This license does not include the right to modify, reproduce, copy or resell any of the content of Norfolk Painting School Live, or any other Norfolk Painting School site; to download or copy any user’s account information for the benefit of another party; to bypass any technical measures used to prevent or restrict access to any portion of the web site; to use any data mining, robots, or similar automated data gathering and extraction tools to access the Norfolk Painting School Live web site; to violate or attempt to violate the security of the web site, or to interfere with or attempt to interfere with the proper working of the Norfolk Painting School Live web site.
You agree to use this web site only for lawful purposes and in accordance with the terms and conditions contained herein.
Before you can make use of certain services associated with this web site, you must register as a user and create a user account.
You agree and warrant that all information you provide to Norfolk Painting School Live through this web site, including but not limited to any contact information and other registration information for your account, is truthful and accurate.
You further agree to maintain the accuracy of your account information, including but not limited to any changes to your email address.
You agree that if you provide any information that is untrue, inaccurate, not current or incomplete, or if Norfolk Painting School Live has grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Norfolk Painting School Live may suspend or terminate your account and refuse any and all current or future use of the web site and any associated services.
You agree to accept responsibility for all activities that occur under your account.
You agree to not disclose your account password to others, and you agree to notify Norfolk Painting School Live immediately of any unauthorised use of your account.
Norfolk Painting School Live is not responsible for, nor liable, for any loss or other injury you may incur as a result of someone else using your user account or password, either with or without your knowledge.
By creating an account with Norfolk Painting School Live, you consent to receive communications from us electronically via the email address associated with your account. These communications may include, but are not limited to, service announcements, administrative messages and the Norfolk Painting School Live newsletters.
Although you can opt not to receive promotional messages, Norfolk Painting School Live retains the right to send you informational email messages about your account or administrative notices regarding the site, as permitted under UK law.
You agree that any and all communications sent to you electronically via the email address associated with your account satisfy any legal requirement that such communications be in writing.
You acknowledge and agree that you are solely responsible for your interaction with other users of the web site and related services, and that Norfolk Painting School Live has no obligation to monitor or resolve disputes between users of the site.
You acknowledge that your use of the Norfolk Painting School Live web site is at Norfolk Painting School Live’s discretion, and your license to use the web site may be terminated by Norfolk Painting School Live at any time, subject to you statutory rights.
You agree that Norfolk Painting School Live shall not be liable to you or any third-party for any termination of your account or access to the web site, the Norfolk Painting School Live Service, or any other related services.
Norfolk Painting School Live reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the web site, the Norfolk Painting School Live Service (or any part thereof), or any other related services, with or without notice.
You agree that Norfolk Painting School Live shall not be liable to you or to any third party for any modification, suspension or discontinuance of the web site, the Norfolk Painting School Live Service (or any part thereof), or any other related services.

By using this web site or creating a user account, you consent to Norfolk Painting School Live’s collection and use of personal information as discussed in Norfolk Painting School Live’s Privacy Policy, which is hereby incorporated into this Agreement.

Submission and Use of Content, and User Activity

You understand that all information, data, text, software, music, sound, photographs, graphics, video, messages, software, advertisements or other materials (“Content”), whether publicly posted or privately transmitted, are the sole responsibility of the person from which such Content originated.
This means that you, and not Norfolk Painting School Live, are entirely responsible for all Content that you upload, post, email, transmit or otherwise make available through the web site or any associated services.
You understand and agree that any Content you post to the web site or any section thereof becomes a permanent addition to the site, and that you have no right to demand the removal of any Content you post to the web site or any section thereof.
You grant the following licenses with respect to Content you post or submit to the web site, or otherwise make available through the Norfolk Painting School Live Service.
You hereby expressly grant to Norfolk Painting School Live a royalty-free, perpetual, non-exclusive, world-wide, irrevocable right and license to use, reproduce, adapt, modify, publish, edit, translate, perform, transmit, or otherwise distribute and display the Content on, in connection with, or to advertise, promote or archive the web site, and any future features & services for the Norfolk Painting School Live community, as is necessary for the operation & preservation of Norfolk Painting School Live & any future features & services for the Norfolk Painting School Live community, in any form, medium or technology now known or later developed.
This license is necessary to allow Norfolk Painting School Live to operate and properly host the web site, as well as develop new features and services for the Norfolk Painting School Live community as new online technologies arise.
It does not give Norfolk Painting School Live the right to use your Content in any way it sees fit, but merely allows Norfolk Painting School Live to include your Content on the web site, to adapt it as necessary in order to display it, and to use your Content in promoting the web site to other users & potential partners (such as in the creation of business brochures & media kits for interested parties such as the press and potential advertisers).
The granting of this non-exclusive right is related to the Norfolk Painting School Live service and any future features & services for the Norfolk Painting School Live community in development now, or in the future.
With respect to Content you submit to the site, you grant to all other users of the web site a royalty-free, perpetual, non-exclusive, world-wide, irrevocable right and license to use your uploaded images as reference images in the creation of new artwork in a different medium (such as painting, sculpture, and so on), and to sell the artwork they create pursuant to this license to use the image.
You do not grant other users the right to digitally alter the image or to otherwise use or sell the image in its unaltered state.
You retain the copyright to the original image.
You represent and warrant that you own or otherwise control all the rights to any Content you post or submit to the web site, including but not limited to Content you submit to the site, that use of the information or content you post or submit does not violate the intellectual property rights of any third parties, and that use of the information or content you post or submit will not cause injury to any person or entity.
You agree that you will indemnify Norfolk Painting School Live or its affiliates for all claims resulting from or related to Content you post or submit.
You further represent and warrant that any Content you post or submit to the web site will not contain libellous or otherwise unlawful, threatening, abusive or obscene material; will not contain software viruses or other harmful devices, and will not be part of any mass mailing or other form of spam.
In line with, and without limiting, the foregoing, you specifically agree that you will not:

a. Post, submit, transmit, or provide links to any Content that is unlawful (according to UK, or international law) or any Content that advocates illegal activity, or otherwise use the web site and any associated services to violate any applicable UK or international law or regulation having the force of law;

b. Post, submit, transmit, or provide links to any Content that could be considered harmful, pornographic, obscene, indecent, lewd, vulgar, profane, violent, abusive, threatening, insulting, harassing, hateful, tortious, or otherwise objectionable;

c. Post, submit, transmit, or provide links to any Content that harasses, victimises, degrades, or intimidates an individual or group or individuals on the basis of religion, race, ethnicity, age, gender, sexual orientation, or disability;

d. Post, submit, transmit, or provide links to Content that contains defamatory, false or libellous material, or any Content that is invasive of another’s privacy;

e. Post, submit, transmit, or provide links to any Content that infringes or violates any intellectual property or other right of any entity or person, including, without limitation, copyrights, patents, trademarks, trade secrets, rights to privacy, rights of publicity, or other proprietary rights;

f. Post, submit, transmit, or provide links to any Content that you do not have a right to make available under law or under a contractual or fiduciary relationship (including but not limited to inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);

g. Post, submit, transmit or provide any links to any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, surveys, contests, or any other form of solicitation, unless it is on a page that explicitly states that such postings are allowed on that page;

h. Impersonate any other person or entity, including but not limited to an Norfolk Painting School Live, administrator, tutor, moderator or employee, or falsely state or otherwise misrepresent your affiliation with a person or entity, or adopt a false identity if the purpose of doing so as to mislead, deceive, or defraud another;

i. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any Content you post or submit to or via the web site and any related services;

j. Use the web site and any associated services in any manner which could damage, disable, overburden, impair, or otherwise interfere with the use of the web site and associated services by any other users, or which could damage, destroy, or otherwise disrupt or limit the functionality of any computer software or hardware or telecommunications equipment, including but not limited to by means of posting, submitting, transmitting or providing a link to any computer viruses, Trojan horses, worms, or other harmful computer code, files or programs designed or intended to damage, interfere with, monitor surreptitiously, or take over another computer, any computer hardware or computer software;

k. Attempt to gain unauthorised access to this web site, any Norfolk Painting School website, other accounts, computer system, or networks connected to this web site, through hacking, password mining, or any other means;

l. Provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organisation(s) designated by the UK government as a foreign terrorist organisation.

m. Obtain or attempt to obtain any materials or information through any means not intentionally made available through this web site, including but not limited to harvesting or otherwise collecting personal or contact information of other users;

n. Contact anyone who has asked not to be contacted, “stalk” or otherwise harass another person or entity, or harm minors in any way.

You are solely responsible for any activity and postings made in connection with your user account. Any violation of these provisions can subject your account to immediate termination and, possibly, further legal action.

15. You understand that the technical processing and transmission of the web site, the Norfolk Painting School Live Service, and any related services, including Content you submit, may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

16. Norfolk Painting School Live does not control any Content delivered via the web site and related services by you or other users, and, as such, does not guarantee the accuracy, integrity or quality of such Content.

You understand that by using the web site, you may be exposed to Content that is offensive, indecent or objectionable.
Under no circumstances will Norfolk Painting School Live be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or for any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the web site and/or associated services.
The opinions expressed in postings or other Content on this web site are not necessarily those of Norfolk Painting School Live or its content providers, advertisers, sponsors, affiliated or related entities.
Norfolk Painting School Live makes no representations or warranties regarding any information or opinions posted to or otherwise included on or transmitted through the web site.
Norfolk Painting School Live does not represent or guarantee the truthfulness, accuracy, or reliability of any Content or determine whether the Content violates the rights of others. You acknowledge that any reliance on material posted by other users will be at your own risk.
You acknowledge that Norfolk Painting School Live is not obligated to pre-screen, regularly review, monitor, delete or edit the Content of the web site. However, Norfolk Painting School Live reserves the right to do so at any time at its sole discretion, either itself or through its designees, for any reason or no reason, and to edit or delete any posting or submission with or without notice.
Without limiting the foregoing, you agree that Norfolk Painting School Live and its designees have the right to edit or remove any Content that violates the User Agreement or that Norfolk Painting School Live otherwise finds objectionable. Norfolk Painting School Live is not responsible or liable for damages of any kind arising from any Content, or from Norfolk Painting School Live alteration or deletion of any Content, even when Norfolk Painting School Live is advised of the possibility of such damages.
You understand that some Content or other materials available on or through the web site may include security components designed to protect digital materials, including digital rights management information. You agree that you will not attempt to override or circumvent any such protections.
Any unauthorised reproduction, modification, publication, further distribution or public exhibition, in whole or in part, of the Content or other materials provided on or in connection with the web site, the Norfolk Painting School Live Service, and any related services is strictly prohibited. You agree that you shall not make any unauthorised use of the Content or materials available on or through this web site.
The trademarks, logos, and service marks displayed on this web site are owned by Norfolk Painting School Live and third parties, and this web site’s trade dress is owned by Norfolk Painting School Live. All trademarks not owned by Norfolk Painting School Live are the property of their respective owners, and, where used by Norfolk Painting School Live, are used with permission. Nothing contained on this web site may be construed as granting, by implication, or otherwise, any right or license to use any trademark.
You acknowledge that Norfolk Painting School Live may establish general practices and limits concerning use of the web site and related services, including without limitation the maximum number of days that private messages, message board postings or other uploaded Content will be retained on the web site, the maximum number of private messages that may be sent from or received by an account, the maximum size of any private message or post that may be sent from or received by an account, the maximum disk space that will be allotted on Norfolk Painting School Live’s servers on your behalf.
You agree that Norfolk Painting School Live has no responsibility or liability for the deletion or failure to store any messages and other communications or other Content maintained or transmitted by or through the web site and associated services.
You further acknowledge that Norfolk Painting School Live has the right to modify these general practices and limits from time to time and without notice to you.
You acknowledge, consent, and agree that Norfolk Painting School Live may access, preserve, and disclose your account information and Content if required to do so by law or in a good faith belief that such access preservation or disclosure is reasonably necessary to:

1 Comply with legal process

2 Enforce this Agreement

3 Respond to claims that any Content violates the rights of third-parties

4 Respond to your requests for customer service

5 Protect the rights, property, or personal safety of Norfolk Painting School Live, its affiliates, other users and the public.

Rules of Conduct

You agree to abide by the following Rules of Conduct with respect to your use of the web site and any related services, including but not limited to the forums, chat room and private messaging system. These rules are meant to ensure a community that is considerate and respectful to all others. Posts that are in violation of these rules may be edited or removed. Violations of these rules can also result in account suspension or termination, at Norfolk Painting School Live’s discretion, and subject to your statutory rights.
Norfolk Painting School Live will typically only terminate accounts where a user has repeatedly violated these rules; however, Norfolk Painting School Live reserves the right to terminate a user’s account without prior notice if Norfolk Painting School Live believes that a particular violation of these rules warrants immediate termination.

a. Member Names: Refrain from choosing a user name that might be considered offensive. Any user names that Norfolk Painting School Live considers, in its sole discretion, to be in violation of this rule will be changed.

b. Personal Information: Respect the privacy of others. Do not post personal information (name, address, location, age, profession, email address, etc.) regarding other users. In addition, Norfolk Painting School Live cautions you to exercise judgment when revealing personal information about yourself in any message, whether in a public forum, in a chat room, or in a private message, as third parties may be able to obtain and use that information.

Norfolk Painting School Live is not responsible for any communications you receive, including spam, if you post or disclose your email address or other contact information on the web site, or in messages to other users.

c. No Angry or Argumentative Posts: All posts should be considerate and respectful of others.

Requirements

If you are buying an online subscription service, you will need to satisfy yourself that you have the ability to access our services. Before you buy we suggest you access our free content to test your equipment.
We cannot provide technical instruction or help to individuals, beyond the help and FAQs published on our website.
The Online content will be delivered in UK English and all times are set to UK time.
You are responsible for the Internet charges needed to receive the online services.

Cancellation

You have a statutory 14 day cooling off period from the date of your booking confirmation during which time you can cancel your membership and receive a full refund. Please be aware that if you download or stream any content, you will lose your 14 day right to cancel.
You lose your right to cancel your membership after the 14 day cooling off period.
You can cancel your membership, subject to the above by emailing us at info@norfolkpaintingschoollive.com